McDonalds India to pay Rs 15,000 for delivering the wrong burger

Last updated on Feb 2, 2013

Posted on Feb 2, 2013

Companies can no longer take the Indian customers for granted.  They cannot just treat them easily.  Here is an interesting case where McDonalds in India delivered a non-vegetarian burger to a customer even though she had ordered vegetarian.  She was awarded Rs 15,000 for the negligence.

Fast food giant McDonald’s has been directed by a consumer forum here to pay Rs 15,000 as compensation to one of its customers for delivering a non-veg burger instead of the vegetarian one she had ordered.
The South West District Consumer Disputes Redressal Forum said, “By delivering her a non-vegetarian burger instead of the vegetarian burger ordered by her is a gross negligence on the part of the delivery-crew-member, whose conduct is tantamount to deficiency-in-service.
“Allowing the complaint, we direct the opposite party (McDonald’s) to pay to the complainant Rs 10,000 as compensation and Rs 5,000 as cost of litigation,” the bench presided by Narendra Kumar said.

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